13. Shopping and services

Conversation 13, B1. Shopping and services. Useful phrases. Listen and repeat.

I'd like to return this. It doesn't work.

Could I exchange it for a different size?

Would a refund be possible?

Is there a warranty on this?

Do you have the receipt?

Yes, here it is.

I'd like to make an appointment for a haircut.

My order hasn't arrived yet. Could you check it for me?

Conversation 13, B1. Dialogue: Returning headphones.

A Hi, I'd like to return these headphones. The left side doesn't work.

B I'm sorry to hear that. Do you have the receipt?

A Yes, here it is.

B We can replace them or give you a refund.

A I'd prefer a replacement, please. Could I try them here?

B Sure. ... Do they work now?

A Yes, perfectly. Thank you.