13. Shopping and services

Conversation Workbook, level B1, lesson 13. Shopping and services.

Exercise 3. Listen to the conversation. A problem with an online order.

Good morning, TechShop customer service. How can I help you?

Hi. I ordered a phone case two weeks ago, and my order hasn't arrived yet. Could you check it for me?

Of course. What's your order number?

It's 4-4-7-1-9.

Thank you. I can see it was sent to the wrong address – there's a mistake in the street name.

Oh no. So what happens now?

I can send you a new one today. It should arrive on Thursday.

Thursday is too late – I'm leaving for vacation on Wednesday. Would a refund be possible instead?

Yes, of course. You'll get the money back within five working days.

Great. And is there a warranty on the headphones I bought last month? The left side doesn't work.

Yes, two years. Just bring them to any of our stores with the receipt, and we'll exchange them.

Exercise 4. Your turn. Listen, stop the recording and answer. Then listen to a possible answer.

A.

Hi. How can I help you?

Hi, I'd like to return this. It doesn't work.

B.

Do you have the receipt?

Yes, here it is.

C.

This T-shirt is too small for you.

Could I exchange it for a different size?

D.

I'm afraid we don't have any more in stock.

Would a refund be possible?

E. Ask about the guarantee on a laptop.

Is there a warranty on this?

F.

Hair salon, good afternoon.

Hello, I'd like to make an appointment for a haircut.

This is the end of the recording.