16. Travel and accommodation

Conversation Workbook, level B1, lesson 16. Travel and accommodation.

Exercise 3. Listen to the conversation. Lost luggage.

Good afternoon. Can I help you?

Yes, I hope so. I've just arrived from Prague, and my suitcase hasn't arrived.

I'm sorry to hear that. Can I see your boarding pass and baggage tag?

Here you are.

Thank you. It looks like your suitcase is still in Frankfurt, where you changed planes.

Oh no. When will it get here?

It should come on the next flight, tonight at nine. We can deliver it to your hotel.

That would be great. I'm staying at the Riverside Hotel, room 412.

Can you describe the suitcase?

It's a large, dark blue suitcase with a yellow ribbon on the handle.

OK. And if you need to buy anything tonight, keep the receipts. The airline will pay up to fifty dollars.

Thanks. Where can I report it officially?

Right here – just fill in this form, please.

Exercise 4. Your turn. Listen, stop the recording and answer. Then listen to a possible answer.

A.

Your train has been canceled.

What are my options?

B. Your suitcase is not on the belt.

My suitcase hasn't arrived. Where can I report it?

C.

How is your room?

I'm afraid the room isn't what I booked. Could you help me?

D. You want to stay longer.

Would it be possible to stay one more night?

E.

Checkout is at eleven.

Where can I leave my luggage after checkout?

F. It's very hot in your room.

The air conditioning isn't working. Could someone take a look at it?

This is the end of the recording.