Topic 27 · Hospitality, Hotels, Accommodation and Restaurant Service

Hospitality, Hotels, Accommodation and Restaurant Service. Part 1: Accommodation Types and Facilities.

guesthouse

hostel

single room

double room

suite

elevator

breakfast included

free Wi-Fi

Useful phrases.

The hotel offers single rooms, double rooms, and suites.

Breakfast and free Wi-Fi are included in the price.

A hostel is often a cheaper choice for young travelers.

The guest requested a quiet room near the elevator.

Hospitality, Hotels, Accommodation and Restaurant Service. Part 2: Booking, Check-in and Reception.

reservation

availability

confirmation

front desk

check in

check out

key card

ID

guest

arrival

Useful phrases.

Good afternoon. Do you have a reservation?

Could I see your ID and reservation confirmation, please?

Your room is ready, and here is your key card.

Guests usually need to check out by ten in the morning.

Hospitality, Hotels, Accommodation and Restaurant Service. Part 3: Hotel Staff and Guest Care.

receptionist

housekeeping

housekeeper

maintenance worker

luggage

clean towels

wake-up call

guest service

helpful

solve a problem

Useful phrases.

The receptionist is happy to answer the guest's questions.

Housekeeping brings clean towels and prepares the room.

I will ask a maintenance worker to check the air conditioner.

Good guest service means being polite, helpful, and calm.

Hospitality, Hotels, Accommodation and Restaurant Service. Part 4: Restaurant Facilities and Table Setting.

dining room

table reservation

tablecloth

napkin

silverware

server

table setting

Useful phrases.

The dining room is ready for guests at six o'clock.

Please set the table with a plate, a glass, and clean silverware.

We have a table reservation for four people at seven.

The server welcomes guests and shows them to their table.