Topic 34 · Business, Marketing and Professional Communication

Business, Marketing and Professional Communication. Part 1: Workplace and Office Communication.

company

employer

employee

colleague

position

department

task

meeting

agenda

deadline

profit

an entrepreneur

wholesale

VAT

Sincerely

Useful phrases.

I would like to work for a company where people cooperate well.

Our department has a meeting every Monday morning.

Please send me the agenda before the meeting.

It is important to finish an important task before the deadline.

Business, Marketing and Professional Communication. Part 2: Marketing and Advertising.

target customer

product

service

brand

advertise

advertisement

campaign

social media

slogan

discount

a loss

competition

a contract

headquarters

Best regards

Useful phrases.

A company should understand its target customers.

The campaign advertises a new product on social media.

A short slogan can make an advertisement easy to remember.

A discount may encourage customers to try a service.

Business, Marketing and Professional Communication. Part 3: Sales Orders and Payments.

customer

order

invoice

payment

cash

delivery

refund

receipt

price list

income

a market

a quotation

Dear Mr

Ms

forward

Useful phrases.

The customer placed an order on our website.

We will send the invoice by email after the payment.

Would you like to pay by card or in cash?

If there is a problem with the order, the customer can ask for a refund.

Business, Marketing and Professional Communication. Part 4: Customer Service and Complaints.

customer service

satisfaction

complaint

solution

polite

apologize

exchange

warranty

feedback

expenses

a supplier

a business plan

Yours sincerely

CC

Useful phrases.

Good customer service listens carefully to customers.

I am sorry that you had a problem with our product.

We will try to find a fair solution as soon as possible.

Customer feedback can help a company improve its service.

Business, Marketing and Professional Communication. Part 5: Professional Emails and Follow-Up.

subject line

attachment

reply

confirm

schedule

contact

follow up

business trip

appointment

a startup

retail

tax

Yours faithfully

I look forward to hearing from you.

Useful phrases.

Please find the price list in the attachment.

Could you confirm our appointment for Tuesday?

Thank you for your email. I will reply as soon as possible.

I am writing to follow up on our last conversation.